Ginny is an experienced marketing consultant and strategist. She was a member of the senior management team at Banff & Lake Louise Tourism and played a leadership role in developing their five-year strategy and revenue forecast. Ginny has a deep understanding of the global tourism landscape and is always curious about evolving tourism trends and innovations. With a B.A. from McGill University and an M.B.A. from the University of Alberta, Ginny has provided strategic consulting services for over a decade. While consulting, she also taught Marketing and Business Economics part time in the School of Business at the University of Alberta for eight years.
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May 26, 2017
5 Ways to Improve Customer Service During Busy Times
If you’ve been searching up ways to improve your customer service during busy times, we’re guessing that your business is...

March 6, 2017
Experiential Tourism
There’s lots of talk about experiential tourism being the hottest new trend in tourism, because it is something that any...

November 7, 2016
Tourism’s Shift to Customer Engagement
There’s an organization called Destination Next that provides insight into strategy for destination marketers. One of the current trends they’ve...

October 24, 2016
Canadian Visitation Trends
Destination Canada publishes a monthly snapshot of overall tourism. It is a great source of data and is good for...

October 17, 2016
Traveller Insight Through Customer Conversations
If you’ve ever travelled, you know that we all have different quirks when it comes to being on the road....